Shipping Info
- No delayed shipping is offered on orders taken between Thanksgiving and Christmas.
- All holiday shipments will begin arriving approximately 1 to 4 weeks prior to the scheduled holiday.
- All delivery dates are approximate so please allow a few days' variances.
- Please allow 1 to 2 days of processing time before items are shipped.
- Standard delivery days are Wednesday through Friday.
Military Gifts To APO And FPO Addresses:
We appreciate the service of our military men and women. Enjoy complimentary Free Shipping for packages delivered through military post offices. (APO, FPO, and DPO)
We have a nice selection of items available for shipment to military addresses. Please phone 800-624-5426 for details or visit smokehouse.com and click on the "Gifts" tab button at the top of your page and select "Military Gifts". Note: Although this list is available online, for orders you must phone, mail, or fax your request. Sorry for the inconvenience.
About our Delivery Prices:
We make ordering easy for you. There are no charts to study or extra costs to add to most shipments. Our delivered prices include shipping and handling on regular deliveries to addresses within the contiguous U.S. 48 States.
Exceptions on Extra shipping charges will apply when:
- A customer requests special delivery that is not included in our regular delivery price.
- Alaska, Hawaii, and Puerto Rico ship on Monday and Tuesday of the week. Sorry, no international shipments except for APO and FPO deliveries.
- Shipping to the Virgin Islands. Please call us directly at 800-624-5426 to place your order.
Hams In A Hurry Program:
We have the fastest service in the business. Order today and serve tomorrow. Available for in-stock items only. Please call us for details and the amount of additional shipping charges.
Remember To Order Early:
To ensure the availability of our Smokehouse products, we suggest ordering your items early, as well as with the gifts you are sending. Send prior to the occasion for their enjoyment.
Substitution:
Your order will be filled exactly as ordered whenever possible. However, if a shortage of a certain item does necessitate a substitution, we reserve the right to substitute without prior notice. In this case, we guarantee a like item of equal or greater value.
Things To Remember:
To ensure proper delivery, we must have complete addresses including apartment numbers or lot/space numbers, where applicable, as well as phone numbers. We are sorry, but we cannot ship to P.O. Boxes.
Products May Ship Separately:
Products ordered at the same time may be shipped separately and arrive on different days.
For Your Information:
Prices in the catalog are subject to change without notice.
Payment Processing:
- Visa
- MasterCard
- Discover
- American Express
- PayPal when ordering from our website.
Please Note: State Tax will be charged when applicable
Processing of orders containing personal checks may take six to ten business days. When you provide a check as payment, you authorize us either to use the information from your check to make a one-time electronic fund transfer from your account or to process this payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive the check back from your financial institution.
Gift Certificates:
Not sure which of our mouth-watering meats will please the most? Let your friend, family, or customer choose. A gift certificate is a convenient and trusted way to ensure you give them a gift they will love year-round!
Recipients will receive an attractive gift certificate together with a current catalog from which to select the gift and our personal letter acknowledging your kindness and good taste.
Email E-Gift Certificate:
In a hurry?? No Worries!
We can directly email the gift certificates to our recipients!